Refund policy
At Balcom Beauty, we want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, we’re here to help.
Returns
We accept returns within 30 days of the delivery date, provided the item is unused, in its original condition, and in its original packaging. To be eligible for a return, a valid reason must be provided.
To initiate a return, please contact our support team at balcombeauty.contact@gmail.com with your order number and a brief explanation of the reason for return. Our team will review your request and provide further instructions.
60-Day Results Guarantee (Select Products)
For select products marked on their product page, we offer a 60-day results guarantee. If you do not see results within 60 days of delivery, you may be eligible for a refund. Please note that this guarantee only applies to items where it is explicitly stated on the product page.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and automatically applied to your original method of payment within 5–10 business days.
Non-Returnable Items
Certain items may not be eligible for return, including:
- Items that show signs of wear or use
- Items not in original packaging
- Final sale or clearance items
Exchanges
We only replace items if they are defective, damaged, or incorrect. If you need an exchange, please contact us at balcombeauty.contact@gmail.com
Return Shipping
Customers are responsible for return shipping costs unless the item was received damaged or incorrect.
Contact Us
If you have any questions about our Return & Refund Policy, please contact us at balcombeauty.contact@gmail.com
